Frequently Asked Questions

Creating your first store is easy! Simply sign up for a free account, choose a template that fits your brand, add your products, and customize your store's appearance. Our step-by-step wizard will guide you through the entire process - no coding required!

Most users can have their store up and running in under 30 minutes! With our intuitive builder and pre-designed templates, you can quickly create a professional-looking store without any technical expertise.

Absolutely not! Eztore is designed for everyone, regardless of technical background. Our drag-and-drop builder makes it simple to create and customize your store. If you can use a smartphone, you can use Eztore!

Click on the "Login" button, then select "Forgot Password?" Enter your email address and we'll send you a secure link to reset your password. The link expires after 24 hours for security purposes.

Yes! With our Enterprise plan, you can manage multiple stores from a single dashboard. Each store can have its own domain, branding, and product catalog while sharing the same account credentials.

You can delete your account from Settings > Account > Delete Account. Please note that this action is permanent and will remove all your stores, products, and data. We recommend exporting your data before deletion.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for Enterprise plans. All payments are processed securely through our payment partners.

Yes! You can upgrade or downgrade your plan at any time from your dashboard. When upgrading, you'll be charged the prorated difference. When downgrading, the credit will be applied to future billing cycles.

Yes! We offer a 14-day free trial on our Professional plan with full access to all features. No credit card required to start. After the trial, you can choose to subscribe or continue with our free Starter plan.

We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied for any reason, contact our support team within 30 days of your purchase for a full refund.

Eztore doesn't charge any transaction fees on top of your subscription. However, payment gateways (like Stripe or PayPal) have their own processing fees which are separate from our platform fees.

Yes! Professional and Enterprise plans allow you to connect your own custom domain. We provide simple instructions and free SSL certificates for all custom domains to keep your store secure.

We support over 100 payment gateways worldwide including Stripe, PayPal, Square, Apple Pay, Google Pay, Razorpay, and many regional options. You can accept payments from customers globally.

Absolutely! Eztore supports both physical and digital products. For digital products, customers automatically receive secure download links after purchase. You can sell ebooks, courses, music, software, and more.

Yes! Our platform includes built-in inventory tracking. You can set stock levels, receive low-stock alerts, and even manage inventory across multiple warehouses with our Enterprise plan.

Yes! All Eztore templates are fully responsive and mobile-optimized. Your store will look great and function perfectly on all devices - desktops, tablets, and smartphones.

Yes! Every Eztore store comes with a free SSL certificate, ensuring all data transmitted between your customers and your store is encrypted and secure. This also helps with SEO rankings.

Yes! Eztore integrates with 200+ popular tools including Google Analytics, Facebook Pixel, Mailchimp, Zapier, shipping providers, accounting software, and more. Enterprise plans also get API access for custom integrations.

We guarantee 99.9% uptime for all paid plans. Our infrastructure is built on top-tier cloud providers with automatic scaling and redundancy to ensure your store is always available.