Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

1.1 Personal Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Payment Information: Credit card numbers, billing address, and other payment details when you make a purchase.
• Shipping Information: Delivery address and contact information.
• Prescription Information: Eye prescription details when ordering prescription eyewear.
• Communication Data: Information you provide when contacting customer support.

1.2 Information Collected Automatically

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery.
• Customer Service: To respond to your inquiries and provide customer support.
• Account Management: To manage your account and provide account-related services.
• Marketing: To send promotional materials, newsletters, and special offers (with your consent).
• Personalization: To personalize your shopping experience and product recommendations.
• Analytics: To analyze website usage and improve our services.
• Security: To detect and prevent fraud and unauthorized activities.
• Legal Compliance: To comply with applicable laws and regulations.

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, PayPal)
• Shipping carriers (FedEx, UPS, USPS)
• Email service providers
• Analytics providers
• Customer support platforms

3.2 Legal Requirements

We may disclose information when required by law, such as in response to a court order or subpoena, or to protect our legal rights.

3.3 Business Transfers

If Lensify is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• Secure Storage: Personal information is stored on secure servers with restricted access.
• Payment Security: We are PCI DSS compliant and do not store complete credit card numbers on our servers.
• Access Controls: Only authorized personnel have access to personal information.
• Regular Audits: We conduct regular security audits and vulnerability assessments.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website.

5.1 Types of Cookies We Use

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. See our Cookie Policy for more details.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of your personal information (subject to legal requirements).
• Portability: Request your data in a portable format.
• Opt-Out: Opt out of marketing communications at any time.
• Restrict Processing: Request restriction of processing in certain circumstances.

To exercise these rights, please contact us at privacy@lensify.com or through your account settings.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice on our website

We encourage you to review this policy periodically for the latest information on our privacy practices.