Frequently Asked Questions

Standard delivery typically takes 5-7 business days within metro cities and 7-10 business days for other locations. For bulk orders, delivery time may vary. You can also opt for express delivery (available in select cities) for an additional charge.

We offer FREE shipping on all orders above ₹5,000. For orders below ₹5,000, a flat shipping fee of ₹299 is applicable. Express delivery charges are calculated based on your location and displayed at checkout.

Yes! Once your order is shipped, you'll receive an email and SMS with a tracking number. You can use this number to track your order on our website or the courier partner's website. You can also log in to your account to check the order status.

We deliver across India to most pin codes. During checkout, enter your pin code to check if delivery is available to your location. We're constantly expanding our delivery network to serve more areas.

Address changes can be made if the order hasn't been shipped yet. Please contact our customer support immediately at +91 98765 43210 or email us at orders@thechairhouse.com. Once shipped, the delivery address cannot be changed.

Consider these factors when choosing a chair:

• Usage Duration: For 8+ hours daily, choose ergonomic chairs with lumbar support
• Body Type: Check the weight capacity and seat dimensions
• Features: Adjustable armrests, height, and tilt for better customization
• Material: Mesh for breathability, leather for premium look, fabric for comfort

Visit our blog for detailed buying guides or contact us for personalized recommendations.

Our chairs have different weight capacities:

• Standard Office Chairs: Up to 100 kg
• Executive Chairs: Up to 120 kg
• Ergonomic Chairs: Up to 130 kg
• Heavy Duty Chairs: Up to 150 kg

Each product page displays the specific weight capacity. If you need a chair for higher weight capacity, contact us for special options.

We strive to display colors as accurately as possible. However, actual colors may vary slightly due to monitor settings and lighting conditions. If color accuracy is crucial for your purchase, we recommend visiting our showroom or requesting a fabric swatch before ordering.

For safety during transit, most chairs are shipped partially assembled. They come with easy-to-follow assembly instructions and all necessary tools. Assembly typically takes 15-30 minutes. We also offer professional assembly service for an additional ₹499 in select cities.

Yes! We offer customization options for bulk orders (minimum 10 pieces). Customizations include:

• Custom fabric colors
• Logo embroidery
• Modified dimensions
• Special upholstery materials

Contact our corporate sales team for custom requirements.

We offer a 7-day return policy from the date of delivery. To be eligible for return:

• Product must be unused and in original packaging
• All accessories, tools, and manuals must be included
• Product must not have any damage caused by the customer
• Customized products are non-returnable

To initiate a return, contact our customer support or raise a request through your account.

Once we receive and inspect the returned product, refunds are processed within 5-7 business days. The refund will be credited to your original payment method:

• Credit/Debit Card: 5-7 business days
• UPI/Net Banking: 2-3 business days
• Cash on Delivery: Bank transfer within 7 days

We're sorry if your product arrived damaged! Please follow these steps:

1. Take photos/videos of the damage immediately upon delivery
2. Report the issue within 24 hours of delivery
3. Contact us at +91 98765 43210 or email support@thechairhouse.com
4. We'll arrange a free pickup and send a replacement at no extra cost

Yes, exchanges are allowed within 7 days of delivery for different sizes or colors (subject to availability). For a different product, we recommend returning the current item and placing a new order. Exchange shipping is free for manufacturing defects; otherwise, shipping charges may apply.

Our warranty coverage varies by product:

• Standard Chairs: 1 year warranty on manufacturing defects
• Premium Chairs: 2 years warranty
• Ergonomic Range: 3 years warranty with extended coverage on mechanisms
• Gas Lift & Wheels: 1 year warranty across all products

Warranty doesn't cover wear and tear, misuse, or accidental damage.

To claim warranty:

1. Locate your order number and invoice
2. Take photos/videos of the defect
3. Call us at +91 98765 43210 or email warranty@thechairhouse.com
4. Our team will assess the claim and arrange repair/replacement

Warranty claims are typically processed within 7-10 business days.

Yes! We offer comprehensive repair services for all chair brands:

• Gas lift replacement
• Wheel and caster replacement
• Armrest repair/replacement
• Upholstery repair and re-covering
• Mechanism repairs

Visit our Services page for more details and pricing.

We stock a wide range of spare parts including:

• Gas lifts (various sizes)
• Wheels and casters
• Armrest pads
• Seat cushions
• Back supports

Contact us with your chair model, and we'll help you find the right parts. You can also visit our showroom for immediate purchase.

We're here to help! Contact us through:

• Phone: +91 98765 43210 (Mon-Sat, 10 AM - 7 PM)
• Email: support@thechairhouse.com
• WhatsApp: +91 98765 43210
• Visit: Our showroom at 123, Furniture Market, Delhi

For fastest response, call us during business hours or WhatsApp anytime!